Return policy

We hope you are very satisfied with your purchase from MAI-Y! If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund (minus promotional discounts and shipping charges).

 

To be eligible for a refund, items must be returned in new, resalable condition with all original packaging intact and tags attached. This product must not have been used. We reserve the right to refuse a refund for any returned item that is no longer in new condition, has original packaging or is damaged, missing any tags, instructions or parts.

 

If the returned item has been opened, the packaging is no longer complete, is damaged, or is materially different from the item shipped to you, the return may not be accepted or may be subject to a restocking fee of up to $50%. Items not accepted for return will be shipped back to the customer at the customer's expense.

 

Storage credits may be issued in the form of an electronic card for certain returns.